Warranty terms

Terms and conditions for warranty

1. The warrantor shall provide the goods with a warranty against defects in accordance with these terms and conditions.
2. A consumer within the meaning of these terms and conditions is a natural person if the purchase of goods is not related to the performance of its independent economic or professional activities.
3. If a material, construction or design defect appears with regard to the goods during the term of a warranty against defects, the warrantor shall organise the repairs of goods free of charge.
4. If it is not possible to repair the goods or the warrantor considers that it is not economically viable, the warrantor shall replace the goods free of charge.
5. If it is not possible to repair the goods or the warrantor considers that it is not economically viable, but the goods cannot be replaced (particularly in case the same goods are not manufactured anymore), the warrantor shall refund the money paid for the goods.
6. A warranty against defects shall not be applied if:
6.1 The series number of goods is not recognisable;
6.2 The defect of goods has been caused by misuse;
6.3 The defect of goods has been caused by natural wear and tear;
6.4 The defect of goods has been caused by an abnormal external environmental impact (excessive moisture, heat or similar effects);
6.5 The defect of goods has been caused by an accident (e.g. falling down);
6.6 The defect of goods has been caused by not following the instructions provided in the manual of goods or other document that was provided together with the goods;
6.7 Regular maintenance of goods has been established in the maintenance log, manual or other document provided with the goods, and the Purchaser has failed to timely contact the office of warrantor to solve the issue.
7. A warranty against defects ends:
7.1 Upon termination of the period of a warranty against defects;
7.2 Upon removing or damaging the series number of goods;
7.3 Upon repairing or attempting to repair the goods by other person than the warrantor.
8. If a material, construction or design defect appears with regard to the goods during the term of warranty against defects, the Purchaser shall have the right to contact one of the following offices of warrantor at the Purchaser’s choice during the term of warranty against defects, see www.stokker.ee.
9. Upon contacting the office of warrantor, the Purchaser shall hand over the goods to be repaired and describe the occurred defect. Upon request of the office of warrantor, the Purchaser shall submit a document verifying the date of purchase (e.g. invoice or these terms and conditions).
10. The warrantor shall repair the goods free of charge within a reasonable period of time, which is no longer than 30 days. The warrantor shall inform the Purchaser about the fact that the goods have been repaired either by telephone or e-mail. After repairs, the Purchaser can collect the goods at the same office where the Purchaser submitted them to be repaired.
11. If it is not possible to repair the goods or the warrantor considers that it is not economically viable, the warrantor shall inform the Purchaser about this by telephone or e-mail, also notifying the date on which it is possible for the Purchaser to collect the replaced goods at the earliest. The Purchaser shall collect the replaced goods from the same office, where the Purchaser initially submitted the goods to be repaired.
12. If it is not possible to repair the goods or the warrantor considers that it is not economically viable, but the goods cannot be replaced and the warrantor has decided to refund the money paid for the goods, the warrantor shall inform the Purchaser about this either by telephone or e-mail. In this case, the Purchaser shall be obligated to send the bank account number to which the warrantor could transfer the money paid for the goods. The warrantor shall refund the money within 14 days from receiving the bank account number from the Purchaser. Refunding money to the bank account of a third person is permitted only on the basis of a written application of the Purchaser.
13. The warrantor shall not compensate for transport costs or damage to the Purchaser arising from being unable to use the goods during the period of it being defective and being repaired. In no event, the warrantor shall compensate for income the Purchaser failed to receive.
14. The term of warranty against defects shall be extended by a period of time during which the goods were repaired. This period shall begin on the date the Purchaser hands over the goods to be repaired and end on the date the warrantor informs the Purchaser about the fact that the goods have been repaired.
15. If the warrantor replaces the goods free of charge, the period of warranty against defects shall not begin again with regard to the replaced goods. In this case, the initial warranty against defects shall be extended by a period of time when the initial goods were being repaired. This period shall begin on the date the Purchaser hands over the goods to be repaired and end on the date the warrantor informs the Purchaser about the fact that it is possible to collect the replaced goods.
16. In addition to the rights arising from a warranty against defects, the Purchaser who is simultaneously a consumer shall also have other rights provided by law.