When purchasing, first select the suitable products from the e-shop and add them to the shopping cart. To make the purchasing process smoother and faster, it is also possible to buy without logging in. At checkout, choose the delivery method, enter the required data, and pay for the goods via bank link, credit card, or Paypal. If you choose prepayment invoice as the payment method, the purchased goods will only be reserved once the amount on the invoice has been received.

After payment, be sure to click the "Back to merchant" button. After the purchase, a confirmation email will also be sent to the entered email address.

No. You do not need to log in to make a purchase, although we recommend doing so, as we offer a 5% discount on all transactions for repeat purchases. Additionally, you can see warranties, purchase history, and change contact details and newsletter settings.

Yes. The product range of the online store and the service centers overlaps 100%.

A regular customer discount of at least 5% applies to the account holder who is logged in.

All prices in Stokker are in euros (€) and include VAT.

You can conveniently purchase products by paying via bank links.

In addition, you can pay by prepayment invoice, credit card, through Paypal, and apply for Stokker installment payments.

NB! The payment takes place outside the Stokker shopping environment in the secure payment environment of the respective service provider. Stokker does not have access to the customer's bank and credit card details!

Yes, very much so. The payment data of purchases made in the Stokker e-shop is always protected by SSL security, and transactions take place on the service provider's protected servers.

NB! The payment takes place outside the Stokker shopping environment in the secure payment environment of the respective bank. Stokker does not have access to the customer's bank and credit card details!

You can order the goods to the furthest corner of Estonia or even abroad. As channels, we offer the option of self-pickup at service centers, parcel machines, post offices, and couriers.

Please notify our customer service at klient@stokker.com or call (+372) 655 55 11.

Unfortunately not. Payment by invoice is currently only possible for customers with credit accounts.

You can find the full selection of delivery methods and the price list HERE

You can order the goods to the furthest corner of Estonia or even abroad. As channels, we offer the option of self-pickup at service centers, parcel machines, and couriers.

When picking up at Stokker, you can generally get the goods during the opening hours of the service centers on the same or next working day (unless otherwise stated in the shopping cart).

When ordering to a parcel machine, goods are delivered within 1-3 working days to the desired destination if they are not products ordered from the factory.
Goods purchased during the weekend (Friday to Sunday) reach the destination within 1-3 working days starting from Monday. We will notify you of the arrival of the goods at the parcel machine via SMS.

By courier, goods are delivered directly to the address specified in the order. Goods purchased from Monday to Friday are delivered within 1-3 working days between 9:00 AM and 9:00 PM.
Goods purchased during the weekend (Friday to Sunday) arrive within 1-3 working days. The courier will agree on the exact delivery time with you by phone before delivery.

When picking up at Stokker yourself, it is necessary to know the unique order number, which you can present either in printed form or by showing it from your mobile.

When ordering to an Omniva parcel machine, a unique door code will be sent to your mobile. You will find instructions on the parcel machine screen for entering the code and opening the door.

In the case of courier service, an identity document should be presented upon receipt of the goods: ID card, driver's license, or passport.

If you have not picked up the goods from the Stokker service center within 14 calendar days or if you do not collect them from the parcel machine or post office within 7 calendar days, the contract is considered void.

Thereafter, the money will be refunded as soon as possible, but no later than within 14 calendar days to the same bank account from which the purchase was made.

Yes. You have the right to withdraw from goods purchased from the e-shop within 14 days of receiving the goods, even if the goods are not defective.

NB! The returned goods must be in their original packaging and undamaged.

The right of withdrawal does not apply to goods where the subject is:

• the delivery of such an item, provision of a service, or other performance, the price of which depends on fluctuations in the financial market which the entrepreneur cannot influence and which may occur during the withdrawal period
• the delivery of such an item which is made according to the requirements submitted by the user or which is clearly adapted to the needs of a specific user
• the delivery of such an item which spoils or ages quickly
• the delivery of such an item in a sealed package which is not suitable for return for health protection or hygiene reasons and if it is opened after delivery
• the delivery of such an item which, due to its nature, is mixed or combined with another item after delivery in such a way that they can no longer be separated from each other
• urgent repair or maintenance work where the user has requested the entrepreneur to visit for this purpose
• the delivery of an audio and video recording or computer software in a sealed enclosure if the user has opened the enclosure
• the transmission of such digital content that is not delivered on a physical data carrier, if its transmission has started with the user's prior express consent, and the consumer confirms the fact that they thereby lose their right of withdrawal

1. Download the Stokker return form.
2. Fill out the printed return form and add it to the return package or add it as an attachment and send it to klient@stokker.com.
3. Deliver the returned goods:
   1. To the address Peterburi tee 44B, Tallinn 11415 - Stokker Peterburi tee service center, tel +372 620 1190
   2. To the nearest other Stokker service center. You can find locations HERE.
   3. Return to us by courier following option A of this point.

1. Download the Stokker return form.
2. Fill out the printed return form and add it to the return package or add it as an attachment and send it to klient@stokker.com.
3. Deliver the returned goods:
   1. To the address Peterburi tee 44B, Tallinn 11415 - Stokker Peterburi tee service center, tel +372 620 1190
   2. To the nearest other Stokker service center. You can find locations HERE.
   3. Return to us by courier following option A of this point.

You can find the Stokker e-shop terms of use HERE.

In case of a claim or concern, please contact customer service at klient@stokker.com or call (+372) 655 55 11 for a solution.

Go to "My Account" from the main page and click the "Forgot password" link. Enter your account email address that you previously used to create the account and click the "Confirm" button.

We will send a new password to the entered email address.

Go to "My Account" from the main page and click the "contact details" link.

1. First, enter your current password in the field.
2. Then enter the new password.
3. To avoid errors, enter the new password a second time.

Click the "Confirm" button and your password has been successfully changed!

Log in to www.stokker.ee and then go to "My Account" from the main page.

Go to "My Account" by clicking on your name (top right) from the main page, choose "Contact details" and then "Newsletters".

At Stokker, you will permanently find dozens of products with very good prices, but periodically you can also find large-scale campaigns for specific product groups as well as seasonal offers.

First, enter the shopping cart and then, to apply the discount, check the "Enter discount code" box, enter the unique code, and click the "Apply" button.

NB! All entered letters, uppercase and lowercase, must match 100%.

In case of a claim or concern, please contact our customer service at klient@stokker.com or call (+372) 655 55 11 for a solution.

If, upon receipt of the products, it appears that there are unordered, defective, or products in broken packaging, Stokker customer service must be notified immediately. Upon receipt of products by courier, defective and unordered products discovered upon receipt must be returned to the courier immediately.